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Contextual Design: Design for Life, Second Edition, describes the core techniques needed to deliberately produce a compelling user experience. Contextual design was first invented in 1988 to drive a deep understanding of the user into the design process. It has been used in a wide variety of industries and taught in universities all over the world. Until now, the basic CD approach has needed little revision, but with the wide adoption of handheld devices, especially smartphones, the way technology is integrated into people’s lives has fundamentally changed. Contextual Design V2.0 introduces both the classic CD techniques and the new techniques needed to "design for life", fulfilling core human motives while supporting activities.
This completely updated and revised edition is written in a clear, informal style without excessive jargon, and is the must-have book for any UX Design library. Users will find coverage of mobile devices and consumer and business products, all illustrated with new examples, case studies, and discussions on how to use CD with the agile development and other project requirements methods.
- Provides tactics on how to gather detailed data on how people live, work, and use products
- Helps develop a coherent picture of a whole user population
- Presents tactics on how to use the seven "Cool Concepts" to support core human motives and generate new product concepts guided by user data, ideation techniques, and principles key to producing a compelling user experience
- Explains how to structure the system and user interface to best support the user across place, time, and platform
- Sales Rank: #311977 in Books
- Published on: 2016-12-28
- Original language: English
- Dimensions: 9.00" h x 7.25" w x 1.00" l, .0 pounds
- Binding: Paperback
- 530 pages
About the Author
Karen Holtzblatt is a co-founder of InContext Enterprises, Inc., a firm that works with companies, coaching teams to design products, product strategies, and information systems from customer data. Karen Holtzblatt developed the Contextual Inquiry field data gathering technique that forms the core of Contextual Design and is now taught and used world-wide.
Hugh Beyer is a co-founder of InContext Enterprises, Inc., a firm that works with companies, coaching teams to design products, product strategies, and information systems from customer data. Hugh Beyer has pioneered the link between the customer-centered front end and object-oriented design.
Most helpful customer reviews
0 of 0 people found the following review helpful.
Ensuring design leads to Joy in Life & Joy in Use
By Ben Shneiderman
Karen Holtzblatt has been an admirably effective leader in developing and disseminating Contextual Design, and now her Second Edition strengthens her influence in the design community. She goes beyond user interface design and user experience design, raising the aspiration of readers to embrace Joy in Life (Accomplishment, Connection, Identity and Sensation). Holtzblatt also encourages designers to create products that bring Joy in Use, by which she means “fulfillment of core intents” in just a few actions, while being free of hassles.
These lofty goals can be realized by hard work in immersion experiences that give designers an intimate understanding of what users are trying to do and the rich circumstances in which they work or play. As she writes “immersion puts the team in the users’ shoes”, so that the team can make effective decisions and clever innovations. Contextual design is a validated set of methods that show how to gather the data that drives ideation, which leads to products that are fulfilling because they empower users and because they fit into the users’ larger ecosystem.
My only complaint is that I wanted more examples. The chapter on experience models has 20 large figures, but the affinity diagram chapter only had two.
In summary, this is a solid book, based on decades of experience in many commercial projects. It is realistic, while being inspirational. Get it, use it, and help make the world a better place by improved design.
0 of 0 people found the following review helpful.
Essential how-to guide for research and design
By Amazon Customer
Almost 20 years ago, the first edition of this book was my primary "go-to" for practical advice on conducting user research and using the findings to generate design solutions.
The new edition is a complete revamp and addresses the key change that's occurred during that period; namely the ubiquitous nature of "technology as appendage".
The models presented are founded in empirical research and are specifically designed to support communication, immersion and interaction.
If you are serious about conducting research to design excellent products and services, this book is quite simply a "must-read". At almost 500 pages it's not a light read, but it will more than reward the effort.
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